qqmybetPrivacy Policy

This page describes what we collect when you use qqmybet and how we keep that data protected. We at qqmybet take privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or engage with our sportsbook, live-dealer tables, slots, and esports markets, we handle your personal information with strict confidentiality and security measures.

Our privacy practices comply with applicable data protection regulations in the jurisdictions we serve. We process your data only for legitimate purposes—account management, fraud prevention, payment processing, and service delivery. We do not share your information with third parties except where legally required or with your explicit consent.

If you have questions about how we handle your data, contact our support team via the qqmybet app or email. You also have rights regarding your personal information, which we outline in this policy.

Data We Collect on qqmybet

When you sign up for qqmybet, we collect your full name, date of birth, email address, and phone number. These details are necessary for account creation, account recovery, and regulatory compliance. We also collect your residential address to verify your jurisdiction and confirm that our services are available in your location.

To comply with KYC (Know Your Customer) regulations, we require you to upload a photo of your identity document—a national ID, passport, or driver's license. Our verification system processes this image to confirm your identity. We store the document securely; you can request deletion after verification is complete by contacting our support team.

We collect technical data about your device and usage. This includes your IP address, device type (Android or iOS), browser or app version, and approximate location (country or city level, not precise coordinates). We use this data to prevent fraud, optimize mobile performance, and enforce our one-account-per-person policy.

How We Use Your Data on qqmybet

We at qqmybet use your data for the following core purposes:

• Account management: We use your name, email, and phone to create your qqmybet account, send login links, and reset your password if requested.
• Payment processing: We share your payment details with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) to execute deposits and withdrawals.
• Fraud prevention: We analyze your device data, IP address, and betting patterns to detect account takeover attempts, collusion, and money-laundering activity. If suspicious behavior is detected, we may freeze your account pending investigation.
• Regulatory compliance: We retain records to comply with anti-money-laundering (AML) regulations and counter-terrorism financing (CTF) obligations. We may report suspicious activity to relevant authorities.
• Customer support: We use your data to respond to your support inquiries, resolve disputes, and provide account history when requested.
• Service improvement: We analyze aggregated, anonymized data to improve app performance, game speed on 4G networks, and payment-method integration.
• Marketing and notifications: If you opt in, we send promotional messages about new games (Liga 1 betting, live-dealer launches, slot releases) and bonuses via email or push notification on your Android or iOS device.

Third-Party Data Processors

We at qqmybet use third-party service providers to operate our platform. These include:

Game providers. Developers of Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and live-dealer software may receive your user ID and betting history to calculate payouts and detect fraud. Game providers operate under their own privacy policies.

Cloud infrastructure. Our servers may be hosted on cloud platforms outside your jurisdiction. Data stored there remains encrypted and accessible only by our team. The cloud provider's staff cannot read your account details.

Customer support platforms. We may use third-party chat or ticketing systems to manage your support requests. Support agents see only the information necessary to resolve your issue.

All third-party processors are contractually required to protect your data and use it only for the purposes we specify.

How Long We Keep Your Data

We at qqmybet retain your account data—name, email, phone, ID document—for as long as your account is active. If you close your account, we retain personal data for seven years to comply with regulatory requirements (AML, CTF, tax records). After seven years, we delete or anonymize the data.

We retain betting history and transaction records for at least two years after your last activity. This allows us to settle disputes and investigate complaints. You can download your account history anytime via the qqmybet app's account settings.

We delete payment tokens immediately after settlement, so we do not store your bank account number or wallet credentials long-term.

Your Rights Under Our qqmybet Privacy Policy

You have the following rights regarding your personal data on qqmybet:

• Access: You can request a copy of all data we hold about you. Submit a request via our support team, and we'll provide a downloadable file within 14 days.
• Correction: If your personal information is inaccurate, you can update it directly in your qqmybet account settings or request our help.
• Deletion: You can request deletion of your account and associated personal data, subject to legal retention requirements. We'll process this within 30 days.
• Portability: You can request your data in a portable format (e.g., CSV) for transfer to another service.
• Opt-out of marketing: You can unsubscribe from promotional emails and push notifications anytime in your qqmybet account settings.

To exercise these rights, contact our support team with your request. We may ask for additional verification to confirm your identity before processing.

Cookies and Tracking on qqmybet

When you access qqmybet via browser (Safari on iOS, Chrome on Android, or desktop), we use session cookies to keep you logged in. These cookies expire when you close your browser or log out. We also use analytics cookies to track usage patterns—which games are popular, how long you stay in the app, which payment methods you prefer. This helps us optimize our platform.

Our Android APK does not use traditional cookies; instead, it uses local storage tokens. These tokens authenticate your session without exposing your password.

You can disable cookies in your browser settings, but this may prevent qqmybet from functioning properly. We do not respond to "Do Not Track" signals, as we consider tracking essential for fraud prevention and service delivery.

Data Security and Encryption on qqmybet

We at qqmybet protect your data using industry-standard encryption. All communication between your phone (Android or iOS) and our servers uses TLS 1.2 encryption. Your login credentials are hashed using bcrypt, so even our staff cannot see your password.

Your account balance, betting history, and personal information are encrypted at rest in our database. We use role-based access control, so only staff members with legitimate job functions can view your data.

We conduct regular security audits and penetration testing to identify vulnerabilities. We also maintain a bug bounty program; if you discover a security flaw, you can report it to us confidentially.

Jurisdiction and Data Transfers on qqmybet

Our services are available only where local law permits. Users are responsible for verifying that their access and use of qqmybet comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited.

Our servers may be located outside your country. By using qqmybet, you consent to data transfers across borders. We maintain the same security and privacy standards regardless of server location.

Contact Our Privacy Team on qqmybet

If you have privacy questions or concerns about how qqmybet handles your data, contact our support team via the in-app chat feature or send an email to our support portal. We respond to privacy inquiries within 5–7 business days.

If you believe we've violated your privacy rights, you also have the right to lodge a complaint with the data protection authority in your jurisdiction.

This policy was last updated in the current month. We review and update it periodically to reflect changes in our practices and applicable law. We'll notify you of material changes via email or in-app notification.